When implementing AI solutions, many organisations overlook a fundamental principle: AI systems can only be as effective as the workforce data that informs them. Just as a building needs a solid foundation, AI requires high-quality data to deliver meaningful results.

Workforce data functions as the DNA of your organisation, it contains the essential information that defines how your workforce operates and competes. Without properly structured, objective data, even the most advanced AI models cannot accurately identify talent, analyse skill gaps, or generate cost savings. This is because AI learns patterns from historical data; if that data is flawed, the resulting analyses will be equally flawed.

In an age where artificial intelligence is transforming every aspect of our lives, from how we work to how we interact with technology, a new approach known as Human-Centred AI (HCAI) is emerging.